Cancellations & Refunds

Cancellations/Refunds

  1.  How do I cancel a registration?To cancel a class or camp registration, please email [email protected] or call 512-632-7433
  2.  Will I be charged a cancellation processing fee if I transfer to another class or camp session?There is no transfer feature available on the web but we will gladly transfer camp weeks without penalty if we are notified 2 weeks prior to the first day of camp.  To transfer to another program without incurring any applicable cancellation fee, please email [email protected] or call 512-632-7433
  3.  What is your refund policy?
    • Kathy Slack  will issue a full refund when a class or program is cancelled by Kathy Slack.
    • Kathy Slack will issue a full refund when a class or program is changed by Kathy Slack, and the change makes it impossible for the customer to continue with the class.

    When a customer cancels a registration, the following fees apply per registration:

    Classes

    • Request received 14 or more days prior to the start date – full refund.
    • Request received 13 or fewer days prior to the start date – $20 processing fee applied
    • Request received on or after start date – no refund
    • Refunds or class credits are not issued for missed individual meetings of a class due to personal schedule conflicts or illness.

    Camps

    • Request received 14 or more days prior to the start date – full refund, less a $50 processing fee per session.
    • Request received 13 or fewer days prior to the start date – no refund.  Switching camp sessions, without a $50 processing fee,  may be an option if space is available.
  4.  When will the refund take place?Refunds for cancelled programs usually occur prior to the start of the program. Refunds for camps and classes cancelled by the client will be processed in 6-10 business days.